Best Buy Price Match Transcript
October 17th, 2017
Gage (08:00:58 PM) :
Thank you for staying online.
Gage (08:01:26 PM) :
Could you also help me with the competitor's website link?
Gage (08:03:07 PM) :
Please allow me a minute while I check this for you.
Gage (08:06:45 PM) :
I'm validating these details please allow me a few more minutes.
Gage (08:08:47 PM) :
Thank you for staying online.
Gage (08:09:01 PM) :
Good news!
Gage (08:09:21 PM) :
We can go ahead and price match with the above product from Amazon.
Gage (08:09:46 PM) :
Would you like me to place an order?
David (08:10:14 PM)
: I have a gift card and a $10 certificate I need to use as well.
David (08:11:42 PM)
: 602-555-4321
Gage (08:12:19 PM) :
Let me pull up your account details.
Gage (08:12:56 PM) :
May I have your First and Last name?
Gage (08:14:40 PM) :
I would be glad to do that for you.
Gage (08:15:15 PM) :
Can I get the name of the store along with the Zip code?
Gage (08:17:29 PM) :
Pardon my ignorance.
Gage (08:21:07 PM) :
There are two accounts under the name of (My Name) and the one is on (Wife's Name).
Gage (08:23:36 PM) :
We're using the right account.
David (08:24:05 PM)
: Sometimes she'll change the account to surprise me with something.
Gage (08:25:06 PM) :
Would you like me to enter the email address which you provided me earlier?
Gage (08:27:28 PM) :
Would you like me to use this phone number to get the notifications
602-555-4321?
Even though he claims he is using that number (my cell number for those that know it) he still ends up using our home phone number which we confirmed later. *smh*
Gage (08:29:34 PM) :
Could you please help me with the Gift card number and the pin?
David (08:31:05 PM)
: I also have a $10 on the account that expires in 4 days. I would like to use
that as well.
Ummmmmmm... what?!
Gage (08:37:19 PM) :
We have not heard from you for some time. Do you wish to continue to chat?
You haven't heard from me in four mins. Chill out dude. I waited for you, so show the same courtesy.
David (08:39:03 PM)
: says it expires on 10/21/17
Gage (08:42:22 PM) :
I'm really sorry to inform you that I see there are no reward certificate on
your account to display.
Gage (08:42:48 PM) :
Would you like to proceed to pay for this order with your Gift Card?
David (08:44:17 PM)
: If that doesn't work, then yes we'll use the Gift Card.
Gage (08:44:47 PM) :
Let's me check again.
Gage (08:46:36 PM) :
I apologize, I see this code also does not work.
This is complete and utter BS. I literally called Best Buy after this interaction and asked them to use the $10 certificate he couldn't find. They had NO issues and credited my account not 5mins after I got on the phone.
This is complete and utter BS. I literally called Best Buy after this interaction and asked them to use the $10 certificate he couldn't find. They had NO issues and credited my account not 5mins after I got on the phone.
Info (08:56:01 PM) :
This is a Queue transfer. This interaction was transferred by Maven, queue:
Cart and Checkout
Gage (08:53:10 PM) :
I'm applying the credit for the price match on your order please allow me a few
minutes.
Info (08:54:44 PM) : Gage has transferred this interaction.
Info (08:54:45 PM) :
This is a Queue transfer. This interaction was transferred by Gage, queue: Cart
and Checkout
Info (08:56:01 PM) :
Maven has transferred this interaction.
Please pay attention to the timestamps. I was transferred to another agent without any knowledge of it. This was also while we were in the middle of a transaction. I'm betting this was shift change.
Please pay attention to the timestamps. I was transferred to another agent without any knowledge of it. This was also while we were in the middle of a transaction. I'm betting this was shift change.
Huh?! Where did Gage go???
Technical issue? Really?! This is what you're going with???
David (09:00:54 PM)
: Also, we've been on what should have been a 15min conversation for an hour
now. Is there an issue I need to be aware of? I'm starting to lose patience.
Tristan (09:02:33
PM) : Could you please allow me 2-3 minutes, while I process the price match
for you.
Please note the timestamp here where he *begins* to process a price match to something that was already price matched previously by the other person. Please see above.
Please note the timestamp here where he *begins* to process a price match to something that was already price matched previously by the other person. Please see above.
David (09:02:51 PM)
: Gage told me he already did that, but please go ahead.
Great.. thank y.. wait; Did what? Go ahead with what?
Great.. thank y.. wait; Did what? Go ahead with what?
Tristan (09:04:51
PM) : Could you please allow me 2-3 minutes, while I process the price match
for you.
Allow him 2-3 minutes after he initially tells me this 2 mins ago. See above.
David (09:06:11 PM)
: I would honestly appreciate being treated like a human at this point. Please
stop sending me canned responses.
By this time I'm starving, the wife is upset at me and frankly, I'm TIRED of the canned responses constantly.
By this time I'm starving, the wife is upset at me and frankly, I'm TIRED of the canned responses constantly.
Tristan (09:08:06
PM) : As it is a transferred chat, it is taking a bit more time than expected.
So, could you please stay online for a while, David?
So basically what you're saying is that you don't take any !@$%ing notes?! Seriously??? What happened to Gage? Do you not believe in notating what you've done with your customers?!
So basically what you're saying is that you don't take any !@$%ing notes?! Seriously??? What happened to Gage? Do you not believe in notating what you've done with your customers?!
The delay?! It has literally been 13mins since you were *applying the refund to my account*.
Tristan (09:23:04
PM) : I'm almost done with the refund.
Tristan (09:26:22
PM) : We will need to calculate the tax as well.
Tristan (09:26:51
PM) : And it took a very long time to pull up your order details as my
system was slow. I hope you understand.
I'm so tired of the "my system is/was slow" BS answer. Own up to your incompetence.
Great News! It only took you 25mins to do it... Ummmm AGAIN! :P
Tristan (09:28:17
PM) : You will receive an email confirmation.
Tristan (09:31:51
PM) : It will be shipped to your mentioned store.
David (09:31:56 PM)
: Okay, good.
Tristan (09:32:08
PM) : I really appreciate your patience.
Not my patience. You're lucky my wife didn't somehow find a way to strangle you over the phone as dinner has been ready for at least a half hour now. If she could have, believe me she would have.
Not my patience. You're lucky my wife didn't somehow find a way to strangle you over the phone as dinner has been ready for at least a half hour now. If she could have, believe me she would have.
Tried my own canned response there. Apparently it's a thing in this conversation.
Tristan (09:35:07
PM) : The total balance will be $11.63
Tristan (09:35:27
PM) : It is including $8.11 refund and this refund will be credited within 3-5
business days.
Tristan (09:36:15
PM) : If your gift card had $43.51 before placing an order.
Tristan (09:37:36
PM) : If you had more, please ignore the above calculation.
Seriously?! How about you just tell your customers you don't have that kind of access and you're pulling crap out of your butt like a damned angry monkey!
Seriously?! How about you just tell your customers you don't have that kind of access and you're pulling crap out of your butt like a damned angry monkey!
Tristan (09:38:41
PM) : And you will get $8.11 credited back within 3-5 business days.
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